ra99 Frequently
Asked Questions
Everything Bangladesh players need to know about ra99 — from opening your account and depositing via bKash or Nagad, to understanding game rules, claiming bonuses, and staying in control of your gaming experience.
This page covers the most common questions asked by ra99 players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. Whether you are brand new to ra99 or a returning player with a specific query, the five sections below cover account setup, bKash and Nagad transactions, game mechanics, bonus terms, and responsible gaming. If you cannot find what you need, our 24/7 support team is always reachable at [email protected].
Account & Registration
Creating an ra99 account takes under three minutes. Visit ra99.im, click the registration button, and fill in your full name, date of birth, mobile number, and a secure password. You must be aged 21 or above to register. Once submitted, your account is active immediately and you can proceed to verify your identity and make your first deposit via bKash, Nagad, or Rocket.
ra99 accepts Bangladesh National ID Card (NID), a valid passport, or a birth certificate for age and identity verification. You may also be asked to submit a selfie holding your ID document. Verification is typically completed within 24 hours. Until your account is verified, withdrawal limits may be restricted, so it is worth completing KYC early.
On the ra99 login page, click the 'Forgot Password' link and enter the mobile number or email address registered to your account. You will receive a one-time verification code (OTP) by SMS or email. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact [email protected] to begin a manual account recovery process.
No. ra99 permits exactly one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balance held within them. If you have accidentally created two accounts, contact [email protected] immediately so the team can merge or close the duplicate before any penalty is applied.
To permanently close your ra99 account, email [email protected] with the subject line 'Account Closure Request' and include your registered mobile number. Any remaining eligible balance will be refunded to your verified bKash or Nagad account before closure. If you are closing because of gambling concerns, ra99 can also arrange a self-exclusion instead of full closure — please mention this in your email.
Deposits & Withdrawals
bKash deposits on ra99 are credited instantly in the vast majority of cases. Once you complete the bKash payment from your mobile wallet, the funds appear in your ra99 balance within seconds. In rare cases of network congestion, processing can take up to 5 minutes. If your deposit has not arrived within 15 minutes, contact ra99 support with your bKash transaction ID for a manual reconciliation.
The minimum deposit on ra99 is ৳200 for bKash, Nagad, and Rocket transactions. Bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank carry a minimum of ৳500 per transaction. There is no maximum single deposit limit imposed by ra99 itself, though your mobile banking provider may apply its own daily transaction caps.
ra99 does not charge any platform-side fees on deposits or withdrawals. Any transaction fee you see is applied by your payment provider — for example, bKash and Nagad charge a small percentage on outgoing transfers per their own fee schedule. ra99 recommends checking your mobile banking app's current fee structure before initiating a withdrawal to avoid surprises.
Withdrawals to bKash and Nagad are typically processed within 1 to 4 hours of approval. Rocket and Upay withdrawals take up to 12 hours. Bank transfers to Dutch-Bangla Bank, City Bank, or BRAC Bank can take 1 to 3 business days depending on interbank processing. ra99 processes all withdrawal requests within 24 hours; delays beyond that are on the payment provider's end.
The minimum withdrawal amount on ra99 is ৳500 for bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum is ৳1,000. Withdrawals below these thresholds cannot be processed. There is no daily withdrawal limit imposed by ra99 for fully verified accounts, although high-value withdrawals above ৳50,000 may require additional identity confirmation before release.
No. For security and anti-fraud reasons, ra99 requires that withdrawals be sent to the same bKash, Nagad, or Rocket number that was used for your deposit. This policy prevents unauthorised fund redirection. If you need to update your registered payment account — for example, because you have changed your mobile number — contact [email protected] to complete an account update verification.
Games & Gameplay
ra99 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, total sixes, fall of first wicket, over/under run totals, and live in-play betting on ball-by-ball outcomes. BPL matches receive the most granular market depth on the platform.
Yes, ra99 is fully optimised for mobile browsers on Android and iOS devices. The platform runs directly in your mobile browser with no app download required — simply open ra99.im in Chrome, Firefox, or any modern browser on your smartphone. The entire game library, including live casino tables, slots, and cricket betting, is accessible from mobile without compromising speed or functionality.
ra99 hosts certified slot games from providers including Pragmatic Play, Microgaming, NetEnt, and Spribe, with RTP rates typically ranging from 94% to 97%. Each game's individual RTP is published in the game's information panel or paytable. RTP is a theoretical long-run average across millions of spins — it does not guarantee results in any individual session, which is determined by a certified Random Number Generator.
Jacks or Better on ra99 is a five-card video poker game where you are dealt five cards and choose which to hold before drawing replacements. You win if your final hand contains a pair of Jacks or higher. Payouts increase with hand strength, from a 1:1 payout on a pair of Jacks up to 800:1 on a Royal Flush at max bet. The game uses a certified RNG and carries one of the highest RTPs in the ra99 game library when played with optimal strategy.
Fortune Mouse is a PG Soft slot game available on ra99, themed around the Chinese lucky mouse symbol and popular among Bangladeshi players for its high hit frequency. The bonus free spins round is triggered by landing three or more scatter symbols anywhere on the reels. During free spins, multipliers can stack and the lucky mouse symbol expands to cover entire reels, significantly boosting win potential.
Bonuses & Promotions
ra99 offers a welcome bonus to newly registered and verified players on their first deposit. Bonus details — including the match percentage and maximum bonus amount in ৳ — are displayed on the promotions page at the time of registration. Bonus availability may vary during special seasons such as BPL, IPL, Eid, or Pohela Boishakh, when enhanced welcome offers are typically active.
A wagering requirement is the total amount you must bet before bonus funds can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawing the bonus. ra99 specifies the exact wagering multiplier, eligible games, and time limit for each promotion in its individual bonus terms.
Yes, all ra99 bonuses carry an expiry date. The standard validity window for most welcome and deposit bonuses is 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within the validity period, the bonus and any winnings derived from it will be automatically removed from your balance. Always check the specific bonus terms before opting in.
Yes, ra99 runs ongoing promotions for active players beyond the initial welcome bonus. These include reload deposit bonuses, free spin packages on featured slots, enhanced cricket betting odds during BPL and T20 World Cup seasons, and festive promotions around Eid, Pohela Boishakh, and Victory Day. Check the ra99 promotions page after logging in to see all currently available offers for your account tier.
Whether bonus funds can be applied to cricket sports betting depends on the specific promotion's terms. Some ra99 bonuses are valid across both casino games and sportsbook markets, while others are restricted to slots or live casino only. The eligible game categories and minimum odds requirements (where applicable for sports betting) are always listed in the individual bonus terms and conditions before you opt in.
Safety & Responsible Gaming
ra99 operates as a secure online gaming platform using 256-bit SSL encryption to protect all player data and financial transactions. All games on the platform are sourced from certified providers whose RNG systems are independently audited for fair play. ra99 recommends that all players review their local laws regarding online gambling before registering. The platform is intended for entertainment purposes only and is restricted to adults aged 21 and above.
ra99 protects player data using 256-bit SSL/TLS encryption across all pages and transactions. Personal information is stored on secured servers with restricted access and is never sold to third parties. Financial transaction data processed through bKash, Nagad, or bank channels is handled in accordance with each payment provider's security protocols. Full details are available in the ra99 Privacy Policy.
The minimum age to register and play on ra99 is 21 years. This requirement applies to all players regardless of their location. ra99 enforces this through date-of-birth collection at registration and KYC identity verification. Any account found to belong to a player under the age of 21 will be closed immediately, and any balance held in the account will be withheld pending compliance review.
If you feel that gambling on ra99 is causing harm, you can request self-exclusion by emailing [email protected] with the subject line 'Self-Exclusion Request'. Specify whether you want a 6-month, 1-year, 3-year, or permanent exclusion. ra99 will close your account within 24 hours, stop all marketing communications, and refund any eligible balance to your registered payment method. Permanent self-exclusion cannot be reversed.
Yes. ra99 allows players to set daily, weekly, or monthly deposit limits in ৳ from the Responsible Gaming section of their account settings. Once active, the platform will automatically decline any deposit that would exceed your chosen limit. Reducing a limit takes effect immediately, while increasing a limit is subject to a mandatory 7-day cooling-off period to protect against impulsive decisions.
ra99 customer support is available 24 hours a day, 7 days a week, 365 days a year including all Bangladesh public holidays. You can reach the team by emailing [email protected] or via the live chat feature available when logged in to your account. For urgent matters such as self-exclusion, account security concerns, or missing deposits, the support team aims to respond within one hour.
Our Support Team Is Always Here
Can't find the answer you're looking for in the FAQ? The ra99 support team is available 24/7 — including Eid, Pohela Boishakh, and all Bangladesh public holidays. Reach out any time and we'll respond within the hour. For urgent account or payment matters, email is the fastest route.